Return Policy

At Harmonie Beam, your satisfaction is our top priority. If you are unsatisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Return Period: You have 30 days from the delivery date to return an item.
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds
Processing: Once we receive your returned item, we will inspect it and notify you within five business days of the approval or rejection of your refund.
Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Partial Refunds: Partial refunds may be granted for items returned more than 30 days after delivery that are not in their original condition or missing parts not due to our error.

Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at [email protected]. We will guide you through the exchange process and promptly ensure you receive the correct item.

Non-Returnable Items
Certain items are non-returnable, including:

Gift cards
Custom or personalized products
Items marked as final sale

Shipping Costs
Return shipping costs are the customer’s responsibility, except in cases where the item arrived damaged, or we made an error in your order. In such cases, we will cover the return shipping costs.

Contact Us
Please contact us if you have any questions about our shipping, return, or refund policies.
Thank you for choosing Harmonie Beam. We value your business and are here to ensure you have a positive shopping experience.